Terms, conditions & printing guidelines

This is where you will find the terms and conditions for printed products, graphics guidelines and the other information you need to order products from Avisera. 
Call us at +46 8-506 250 00, or send us an email at design@avisera.se, if you need more information.
Terms and Conditions

General terms and conditions

The following terms and conditions apply when purchasing printed products from Avisera AB. Hereinafter called “Buyer”. Please read these terms and conditions carefully before ordering. When you order our printed products, you accept these terms and conditions, as well as the attachments referred to here. Avisera reserves the right to make changes at any time to the terms and conditions and policies of the operation.

Delivery time

Delivery times vary according to origin of the product and the manufacturing method. See the order confirmation for more information. Stated delivery times for printed products are preliminary, and are calculated based on an approved proof or PPS. Avisera is not responsible for delivery delays due to circumstances beyond our control.

Originals and proofs

See our guidelines for originals for more information about developing originals and proofs.

Prices

Service charge SEK 65
Adaptation of original SEK 950/hour
Changes to proofs SEK 300/change
Composition fee SEK 1595/order
Rush fee SEK 950 /order

Returns

Printed products cannot be returned.

Complaints

Notification of complaints must be provided within a month of delivery and approved by Avisera. Goods for which a complaint was lodged may not be used. Samples and images must always be submitted to Avisera when a complaint claim is submitted. Avisera applies the Swedish Sale of Goods Act when handling complaints. In the event of a complaint, contact your contact person Customer Support at +46 (0)8-506,250 00.

Marketing

Unless otherwise agreed, Avisera may display products in various marketing settings such as Avisera’s newsletter, websites, advertisements, showrooms and trade fairs. Avisera takes no responsibility for image materials outside its control or any damages resulting from their display. If the buyer does not wish to display its products in these settings, they must notify our marketing department in writing. The email address is marknad@avisera.se

Order cancellation

Orders may not be cancelled after a proof or PPS is approved. In the event of an order cancellation before a proof or PPS is approved, there will be a charge for the costs for layout and adaptation of originals, proofs and development of any PPSs. Please contact Avisera AB with any questions or feedback at info@avisera.se or at telephone number: +46 (0)8 506 250 00.

Delivery terms and conditions

From our warehouse in Åsbro. The cost of freight from the warehouse will be added for each dispatch. Additional fees may be charged for special delivery requests. Any additional costs arising as a result of incorrect transport instructions are charged to the buyer.

Force majeure

Force majeure such as war, labour disputes, blockade, fire, environmental disaster, serious contagion or other circumstance beyond the parties’ control, and which prevent Avisera from completing the delivery of the ordered goods, hereby releases Avisera from such an obligation. In these cases the buyer shall be notified of this circumstance, to which this clause may apply.

Prices and fees

Our product prices do not include VAT and processing, as well as other costs for production setup. See your order confirmation or contact us for more information on prices.

Avisera reserves the right to adjust prices without prior notice depending on circumstances beyond our control, such as change in currency exchange rates, raw materials prices, political decisions etc.

Variations in products

•   In the case of products made from paper, the size of the finished product may vary by +/- 5 mm.

•   In the case of products made from plastic, the size of the finished product may vary by +/- 8 mm (packaging tape +/- 2 mm).

•   In the case of products with handles and die cutouts, the placement may vary by +/- 12 mm

•   In the case of unique handmade products, differences may occur and the size of the finished product may vary by +/- 5 %.

•   In the case of products made from plastic, the thickness of the material may vary by +/- 8%.

•   In the case of products made from paper, the weight in grammes/m2 may vary by +/- 5%.

•   The size of the print and its location on the finished product may deviate by +/- 5 % from an approved proof or PPS.

•   Pantone and CMYK colours are only reference values when producing print colours.

•   Nyansskillnader på tryckfärger kan uppstå vid olika trycktillfällen, även inom samma produktion kan nyansskillnader förekomma.

•   Differences in shades in printed colours may arise during different printings. Differences in shades may even occur within the same production run.

•   No guarantees can be provided for colour reproduction or matching between products made from different materials or in different production runs. Avisera always endeavours to achieve the        best possible results.

•   In the case of 100 % printed surfaces, unprinted sections 1-5 mm in size may occur at the edges.

•   Small elements may need to be added when printing begins for technical reasons. These are not shown on the proof.

•   There is a risk of discolouration in printed materials during use and wear and tear under certain circumstances. This applies to all materials that are not laminated or inked. Avisera provides          no guarantees or reimbursement for such discolouration.

Guidelines for originals

Printing information

•   All parts of the material for printing must be vectorised.

•   All text must consist of outlines.

•   We work in a Mac environment.

•   All images, logos and illustrations must be embedded in the file.

•   If you wish to match colours for CMYK 4-colour printing, enclose 2 copies of colour comparisons (previous print pieces).

•   Layout templates are available from our design department.

File format

EPS, PDF eller AI.

Colours

•   Always state Pantone colours or CMYK values as a reference.

•   If you wish to match colours for CMYK 4-colour printing, enclose 2 copies of colour comparisons (previous print pieces).

•   Pantone and CMYK colours are only reference values when producing print colours. The colours of the resulting print may vary depending on the material they are printed on.

•   In the case of 100 % printed surfaces, unprinted sections 1-5 mm in size may occur at the edges. Borderless printing around the handles of plastic bags should be avoided due to a risk of discolouration.

Images

•   All images for printing must be high-resolution, at least 300 dpi, and at a 1:1 scale or larger.

•   File format: JPEG, EPS or TIFF. Use CMYK as the colour mode.

•   At least 3-20 mm of bleed depending on the product.

Composition

The composition fee includes composition of print-ready materials, as well as text in the accompanying typeface, including one change to the proof. There will be a charge of SEK 600 per change after that.

Proofs

A proof is always sent to check:

•   Format and model

•   Print placement and size

•   Spelling

•   Print colours

Avisera AB takes no responsibility for any errors not corrected by the customer on the proof.

Chromalin

Chromalin is a better colour print that shows what a print job may look like. The colours do not reflect the final printed product.

PPS

When certain products are specially produced, a PPS (pre-production sample) may be created for the customer’s approval. If the customer relinquishes the right to see a PPS before the production of the ordered product, the customer relinquishes the right to lodge a complaint about the product due to physical attributes that could have been addressed after examination of a PPS, such as the product’s size and colour or the quality of the material.

Printing block

A printing block must be produced for most print orders. The cost of the block is calculated according to the number of colours in the print as well as the print surface. Therefore a sketch of the print is needed to estimate the price for the block. The printing block can be reused for repeat orders if the print is unchanged.

Adaptation of original

If the material submitted deviates from Avisera AB’s guidelines for originals, the customer will be charged for adaptation of the original.
Our design department can also assist with the creation of layouts and originals for a fee.

Rush orders

A rush fee will be charged when a customer chooses delivery of products before the regular delivery time.

File transfers

•   Email: design@avisera.se (max 15 MB/email)

Prices

Service charge SEK 65
Adaptation of original SEK 950/hour
Changes to proofs SEK 300/change
Composition fee SEK 1175/order
Rush fee SEK 950 /order