Terms, privacy & guidelines

This is where you will find the terms and conditions for printed products, privacy policy, graphics guidelines and the other information you need to order products from Avisera. 
Call us at +46 8-506 250 00, or send us an email at design@avisera.se, if you need more information.
Terms and Conditions
The following terms and conditions apply when purchasing printed products from Avisera AB. Hereinafter called “Buyer”. Please read these terms and conditions carefully before ordering. When you order our printed products, you accept these terms and conditions, as well as the attachments referred to here. Avisera reserves the right to make changes at any time to the terms and conditions and policies of the operation.

Delivery time

Delivery times vary according to origin of the product and the manufacturing method. See the order confirmation for more information. Stated delivery times for printed products are preliminary, and are calculated based on an approved proof or PPS. Avisera is not responsible for delivery delays due to circumstances beyond our control.

Originals and proofs

See our guidelines for originals for more information about developing originals and proofs.

Prices

Service charge SEK 65
Adaptation of original SEK 1595/hour
Changes to proofs SEK 600/change
Composition fee SEK 1595/order
Rush fee SEK 950 /order

Returns

Printed products cannot be returned.

Complaints

Notification of complaints must be provided within a month of delivery and approved by Avisera. Goods for which a complaint was lodged may not be used. Samples and images must always be submitted to Avisera when a complaint claim is submitted. Avisera applies the Swedish Sale of Goods Act when handling complaints. In the event of a complaint, contact your contact person Customer Support at +46 (0)8-506,250 00.

Marketing

Unless otherwise agreed, Avisera may display products in various marketing settings such as Avisera’s newsletter, websites, advertisements, showrooms and trade fairs. Avisera takes no responsibility for image materials outside its control or any damages resulting from their display. If the buyer does not wish to display its products in these settings, they must notify our marketing department in writing. The email address is marknad@avisera.se

Order cancellation

Orders may not be cancelled after a proof or PPS is approved. In the event of an order cancellation before a proof or PPS is approved, there will be a charge for the costs for layout and adaptation of originals, proofs and development of any PPSs. Please contact Avisera AB with any questions or feedback at info@avisera.se or at telephone number: +46 (0)8 506 250 00.

Delivery terms and conditions

From our warehouse in Åsbro. The cost of freight from the warehouse will be added for each dispatch. Additional fees may be charged for special delivery requests. Any additional costs arising as a result of incorrect transport instructions are charged to the buyer.

Force majeure

Force majeure such as war, labour disputes, blockade, fire, environmental disaster, serious contagion or other circumstance beyond the parties’ control, and which prevent Avisera from completing the delivery of the ordered goods, hereby releases Avisera from such an obligation. In these cases the buyer shall be notified of this circumstance, to which this clause may apply.

Prices and fees

Our product prices do not include VAT and processing, as well as other costs for production setup. See your order confirmation or contact us for more information on prices.

Avisera reserves the right to adjust prices without prior notice depending on circumstances beyond our control, such as change in currency exchange rates, raw materials prices, political decisions etc.

Variations in products

•   In the case of products made from paper, the size of the finished product may vary by +/- 5 mm.

•   In the case of products made from plastic, the size of the finished product may vary by +/- 8 mm (packaging tape +/- 2 mm).

•   In the case of products with handles and die cutouts, the placement may vary by +/- 12 mm

•   In the case of unique handmade products, differences may occur and the size of the finished product may vary by +/- 5 %.

•   In the case of products made from plastic, the thickness of the material may vary by +/- 8%.

•   In the case of products made from paper, the weight in grammes/m2 may vary by +/- 5%.

•   The size of the print and its location on the finished product may deviate by +/- 5 % from an approved proof or PPS.

•   Pantone and CMYK colours are only reference values when producing print colours.

•   Nyansskillnader på tryckfärger kan uppstå vid olika trycktillfällen, även inom samma produktion kan nyansskillnader förekomma.

•   Differences in shades in printed colours may arise during different printings. Differences in shades may even occur within the same production run.

•   No guarantees can be provided for colour reproduction or matching between products made from different materials or in different production runs. Avisera always endeavours to achieve the        best possible results.

•   In the case of 100 % printed surfaces, unprinted sections 1-5 mm in size may occur at the edges.

•   Small elements may need to be added when printing begins for technical reasons. These are not shown on the proof.

•   There is a risk of discolouration in printed materials during use and wear and tear under certain circumstances. This applies to all materials that are not laminated or inked. Avisera provides          no guarantees or reimbursement for such discolouration.

Guidelines for originals

Printing information

•   All parts of the material for printing must be vectorised.

•   All text must consist of outlines.

•   We work in a Mac environment.

•   All images, logos and illustrations must be embedded in the file.

•   If you wish to match colours for CMYK 4-colour printing, enclose 2 copies of colour comparisons (previous print pieces).

•   Layout templates are available from our design department.

File format

EPS, PDF eller AI.

Colours

•   Always state Pantone colours or CMYK values as a reference.

•   If you wish to match colours for CMYK 4-colour printing, enclose 2 copies of colour comparisons (previous print pieces).

•   Pantone and CMYK colours are only reference values when producing print colours. The colours of the resulting print may vary depending on the material they are printed on.

•   In the case of 100 % printed surfaces, unprinted sections 1-5 mm in size may occur at the edges. Borderless printing around the handles of plastic bags should be avoided due to a risk of discolouration.

Images

•   All images for printing must be high-resolution, at least 300 ppi, and at a 1:1 scale or larger.

•   File format: JPEG, EPS or TIFF. Use CMYK as the colour mode.

•   At least 3-20 mm of bleed depending on the product.

Composition

The composition fee includes composition of print-ready materials, as well as text in the accompanying typeface, including one change to the proof. There will be a charge of SEK 600 per change after that.

Proofs

A proof is always sent to check:

•   Format and model

•   Print placement and size

•   Spelling

•   Print colours

Avisera AB takes no responsibility for any errors not corrected by the customer on the proof.

Chromalin

Chromalin is a better colour print that shows what a print job may look like. The colours do not reflect the final printed product.

PPS

When certain products are specially produced, a PPS (pre-production sample) may be created for the customer’s approval. If the customer relinquishes the right to see a PPS before the production of the ordered product, the customer relinquishes the right to lodge a complaint about the product due to physical attributes that could have been addressed after examination of a PPS, such as the product’s size and colour or the quality of the material.

Printing block

A printing block must be produced for most print orders. The cost of the block is calculated according to the number of colours in the print as well as the print surface. Therefore a sketch of the print is needed to estimate the price for the block. The printing block can be reused for repeat orders if the print is unchanged.

Adaptation of original

If the material submitted deviates from Avisera AB’s guidelines for originals, the customer will be charged for adaptation of the original.
Our design department can also assist with the creation of layouts and originals for a fee.

Rush orders

A rush fee will be charged when a customer chooses delivery of products before the regular delivery time.

File transfers

•   Email: design@avisera.se (max 15 MB/email)

Prices

Service charge SEK 65
Adaptation of original SEK 1595/hour
Changes to proofs SEK 600/change
Composition fee SEK 1595/order
Rush fee SEK 950 /order
Privacy Policy
At Avisera AB, we are dedicated to respecting and protecting your privacy, and we endeavour to earn your trust in the way we process your personal data. In this privacy policy, we explain when, why and which personal data we manage, as well as how we use them. We report this information below, in accordance with the EU General Data Protection Regulation (GDPR).

When is personal data about you stored?

We store personal data when you interact with us through correspondence, by telephone or via our websites.

We may also manage personal data if this is judged to be a justified interest. This means that we have concluded that there is a mutual interest/need for us to offer you our products and services, which justifies storing your data.

Based on this balancing of interests, your contact information may be obtained from publicly accessible places (such as your company’s website).

Why does Avisera store and process personal data?

Avisera AB primarily stores and uses personal data in order to perform sales, marketing and customer service.

The processing is necessary to satisfy your interest and ours in being able to market products and services, as well as to comply with applicable laws and regulations.

What types of personal data are stored?

We manage your name, telephone number, title, e-mail address and company information. We may also gather feedback, comments and questions from you in service and order-related communications and activities.

If you apply for a job at Avisera AB, we process the data you provide during the application, which is considered necessary in order to recruit.

How do we use the data that is stored?

If you have purchased a product or service from us, we use the personal data to be able to send order-related information, such as contractual obligations, order confirmations, invoices, proofs, customer surveys, follow-ups and the like.

We use the personal data to send direct marketing about our products, services, events and campaigns. We can process data for statistical purposes, but in such cases the data will be anonymised.

Personal data that is managed during a recruitment process is stored until the recruitment is concluded, or for the purpose of potentially hiring the candidate for a future position.

How long do we store your personal data?

We store personal data as long as we deem it necessary to fulfil the purpose for which the personal data were collected, and to comply with applicable laws.

This means that we may retain your personal data for a reasonable period of time after your latest interaction with us. When the personal data we have collected are no longer required or relevant, we will erase them securely.

Amendments and supplements to this privacy policy

This privacy policy may be amended in the future, for example if changes occur or laws are amended. Therefore we recommend that you read our terms regularly, in order to stay updated and view the most recent version.

Controller

Avisera AB (556441-9538, Box 120 20, SE-102 21 Stockholm, Sweden) is the controller for the processing of personal data. The controller is responsible for ensuring that processing is performed according to applicable legislation.

Questions about this privacy policy

You are always welcome to contact us with questions and thoughts. You have the right to have your personal data corrected, and you may ask us to erase your personal data in certain cases.
You are welcome to contact us at info@avisera.se for additional information on personal data management.

 

Cookie Policy
Avisera’s website uses cookies as described below. By accepting the use of cookies in your browser and continuing to use the website, you consent to our use of cookies. Please read our Privacy policy for additional information on how Avisera processes personal data.

What are cookies?

Cookies are are small text files that are saved on your computer or mobile device, and retrieved when you revisit a website. The use of cookies is described below.

Why are cookies used?

Using cookies enables website owners to provide an improved user experience by anonymously saving data in either a “session cookie” that remembers you during a single visit, or a “permanent cookie” for multiple visits.

 

Avisera uses these types of cookies

This website uses different types of cookies. Certain cookies are placed by third-party services that are displayed on our website. Cookies that are provided by a website you visit are called “first-party cookies”, while cookies from websites that display their content on another website are called “third-party cookies”.

– Necessary cookies

This website uses different types of cookies. Certain cookies are placed by third-party services that are displayed on our website. Cookies that are provided by a website you visit are called “first-party cookies”, while cookies from websites that display their content on another website are called “third-party cookies”.

– Settings

Cookies for settings allow a website to remember information that alters how the website functions or is displayed. Some examples are language preferences or the region where you are located.

– Statistics

Cookies for statistics help a website owner to understand how visitors interact with websites by anonymously collected and reporting data.

– Marketing

Cookies for marketing are used to save visitors to websites. The purpose is to display advertisements that are relevant and interesting to individual users, and thus more valuable to publishers and third-party advertisers.

 – Unclassified

Unclassified cookies are cookies that are in the process of being classified together with the providers of individual cookies.

How do I delete cookies?

It is easy to delete cookies from your computer or mobile device using a browser. For instructions on how to manage and delete cookies, select the “Help” option in your browser. You can choose to deactivate cookies or receive a notification every time a new cookie is sent to your computer or mobile device. Note that if you choose to deactivate cookies, you will not be able to utilise all of the features of our website.

 

Read our entire Privacy Policy above.

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